Elevate Your Business Performance Today

Expertise in process improvement for quality and efficiency.

Process Improvement

Using Six Sigma, Lean Six Sigma, and Change Management practices to identify business issues to better allocate resources and eliminating re-work.

Once Action Items are established, creating a project plan to execute the completion on-time and within budget

Using VOC methods such as telephone surveys, after maintenance checklists and surveys to measure a customers NPS and to direct actions where we were lacking in service or delivery.

Project Management

Customer Satisfaction

About Robert O'Donnell

Dedicated to enhancing your business processes for improved quality, efficiency, and customer satisfaction through expert management and strategic insights.

Several individuals are using colorful sticky notes on a table covered with printed papers. The notes have words like 'customer', 'problem', and 'journey map', indicating a collaborative planning or brainstorming session. Hands are visible, actively arranging the notes.

$12.1 M

Total Value of rolled-out projects when performing as a Project Manager

Current Cost Avoidance/Cost Savings Totals using Process Improvement

$2.65 M

Business Process Improvement

Enhancing quality, efficiency, and customer satisfaction for your organization through expert guidance.

Expert Consultation

Receive tailored strategies to optimize your business processes and achieve sustainable growth and success.

A business model canvas displayed on a corkboard features several categories with sticky notes of various colors. The categories include key partners, key activities, value proposition, customer relationships, customer segments, channels, cost structure, and revenue streams. Each category contains notes with handwritten text that describes elements of a business strategy, divided into sections using lines on the board.

Quality Enhancement

Implement effective solutions that elevate your organization's quality standards and improve overall performance.

Several people are collaborating in an office setting, using sticky notes on a transparent board divided into columns labeled Q2, Q3, and Q4. Each column contains tasks or goals labeled under various headings. One person is writing on a sticky note while another is holding notes.

In-house and Colleague Training Opportunities

The best kept secrets need to be shown. Below is a sample of current Process Improvement Topics which are shared with fellow employees.

One hour class on the use of SIPOCs with a class example.

Understanding SIPOCs

Basic Data Analysis

One hour class on Basic Data Analysis with a class example.

Process Requesting, Tracking, and Reporting

Establishing a Process Inquiry Form (PIF) so Process Owners can request assistance and Harvey Ball Tracking to show identified processes and their progress.

Process Inquiry Form

The PIF is a fillable form sent or obtained by a link for the Process Owner or Manager to fill-out. It's a casual form in that the issue/problem is described in regular English. If a Process Map name or ID is known, the PO is encouraged to note this.

Harvey Ball Tracking

An effective way to list current processes ID'ed and their completion status. Since this is within a spreadsheet, the indications have numeric representation: 0, 1, 2, 3, & 4.